Refund policy

We offer free returns for any of our customers with customer accounts. Without an account, the customer will be responsible for any shipping and handling fees. Sign up for a customer account here.

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return with a customer account, please log in by going to your account page. You will then be able to request a return by clicking into any of your previous orders. Please note that acceptance of your return is dependent on adherence to our return policy - if it is out of our policy, it may not be accepted. If your return is accepted, you will receive a return shipping label by email. Items sent back to us without first requesting a return will not be accepted.

To start a return without a customer account, please send an email to support@cushionaire.com. Please be sure to include your order number in the subject line, and specify which items you would like to return in the body of your email along with a reason for return. If your return is accepted, we will send you a return shipping label by email and a return label fee of $5.99 will be deducted from your final refund. Items sent back to us without first requesting a return will not be accepted.

Returns must be shipped out within 30 days of receiving a return label. Past that, you may only receive a refund in the form of store credit. After 45 days, your return will be canceled.

You can always contact us for any return questions at support@cushionaire.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are only as happy as our customers, so please help us help you.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards. Returns on sale items will be refunded the sale price.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item. 

Once you are sent a return label, you can either place the other order right away, or you can wait until we receive your item and process the refund before ordering again – this will not guarantee that the item you wish to exchange it for will remain in stock.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Items purchased at a discounted price will be refunded the amount paid, not the full price. Paid shipping expenses cannot be refunded (for example, expedited shipping costs).